Opening Hours

Opening Hours of the Outlet Park

from Mon. to Thu. 11:00～21:30
Fri. (including the Day before Holiday) 11:00～22:00
from Sat. to Sun.(including Holiday) 10:30～22:00

※ Please refer to the announcement in the Park for updated opening hours in any special condition

Service Content of the Counter

※Service Counter at 1F of Phase I

  • Floor & Event Guide

  • Paging

  • First Aid Kits

  • Lost Property /
    Found Property Arrangement

  • Receipt &
    Invoice Service

  • Stamp for Invoice for Tax-Refund

  • Parking Discount

  • Customer Feedback

Floor Guide ※Please refer to the floor guide for details

Other Services

  • Breastfeedg Room Phase I： IN MALL 1F/2F/GF Phase II： IN MALL 3F
  • Diaper Changg Table Phase I： Whole Building Phase II： Whole Building
  • Family Restroom Phase I： IN MALL 1F/2F Phase II： IN MALL 2F
  • Accessible Toilet Phase I： Whole Building Phase II： Whole Building
  • Accessible Elevator Phase I： Whole Building Phase II： Whole Building
  • Apparel Alteration (paid service) Phase I： OUT MALL 1F
  • Coin Locker Phase I： OUT MALL 1F IN MALL 1F/GF Phase II： IN MALL 1F
  • ATM Phase I： IN MALL 1F Phase II： IN MALL 2F
  • Smokg Room Phase I： IN MALL 2F
  • Automated External Defibrillator (AED) Phase I： IN MALL 1F/2F Phase II： IN MALL 2F
  • Taxi Stand Phase I： North Gate Phase II： B1
  • Shuttle Bus Phase I： North Gate、West Gate Phase II： West Gate
  • Baby stroller rental Phase I： IN MALL 1F/2F Phase II： IN MALL 1F/2F
  • Free Wi-Fi Phase I： Each Floor Phase II： Each Floor
  • Portable Charger Phase I： IN MALL 1F
  • Self-Service Wheelchair Phase I： IN MALL 1F/2F Phase II： IN MALL B1/1F/4F
Floor Guide ※Please refer to the floor guide for details

Return Policy Notice

For shops issuing invoices from SANXIN OUTLET or SANXIN2 OUTLET

  • The allowable return period shall be subject to each individual shop’s regulations and official announcements.
  • Whether merchandise qualifies for return shall be determined in accordance with each shop’s regulations and official announcements.
  • When returning merchandise to the shop, please present the receipt or invoice, credit card charge slip, and the original credit card or original payment instrument (e.g., EasyCard, iPASS, other stored-value cards, or electronic payment methods). Customers who received a cloud invoice are not required to provide a printed invoice copy. If a Uniform Business Number was provided at the time of purchase, please present the corresponding company invoice stamp bearing the same number.
  • If the merchandise eligible for return included promotional gifts, such gifts must be returned together with the purchased merchandise to the original shop. Returns will only be accepted after verification that the returned merchandise is free from damage, in brand-new condition, and in complete original manufacturer packaging.
  • Please ensure the integrity of the merchandise, all accessories, promotional gifts, warranty cards, original packaging, and all accompanying documents and materials. Do not omit any components or damage the original outer packaging. The original packaging and the aforementioned documents and materials constitute an integral part of the merchandise. Any damage, loss, or missing items may affect your return rights.

For shops NOT issuing invoices from SANXIN OUTLET or SANXIN2 OUTLET

  • Return policies shall be handled in accordance with each individual shop’s official announcements and regulations.

Consumer Protection

  • Return matters at this facility are handled in accordance with the Consumer Protection Act to safeguard customer rights.

Tax-Refund Information

  • Location

    Service Counter at 1F of Phase I

  • Applicant

    Customer stays in R.O.C. for less than 183 days since the day of entry with any of the following identification:

    A Non-R.O.C. Passport

    An R.O.C. Passport not furnished with National ID Card Number

    Travel Permits

    Entry/Exit Permits

    Temporary Visitor Permits

  • Amount

    Over NT2,000 in one day (tax included, to be conducted from the 1st of May, 2016)

    Please note that the total amount NT$2,000 of two facilities is calculated separately.

  • Application Time

    On the day in which the shopping was made (during the opening hours)

  • Duty Free Goods

    Any daily ware or goods except:
    Consumables or services, such as food or shipping fees, that have been partly or totally consumed
    ※The goods should be carried by the applicant when leaving R.O.C. after this stay. (Must be carried out abroad within 90 days)

  • Required Documents

    Receipt or invoice of shopping made on the same day(tax-refund would not be accept for receipt or invoice from shops other than SANXIN OUTLET or SANXIN2 OUTLET)
    Passport or entry/exit permits of the applicant
    A VAT Refund Claim Form for Eligible Goods Purchased by Foreign Traveler will be made.

  • Tax return

    5% of the vending price (included).

  • Transaction fees

    20% of the returned tax.

  • Tax return method

    Cash, cheque and credit card.

  • Process

    The VAT Refund Claim Form for Eligible Goods Purchased by Foreign Traveler, receipt or invoice, and the purchased goods should be presented to the customs for inspection and tax-refund.